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goldiealex
Participant
June 8, 2020
Question

Photos and presets vanished from iPhone after re-installing Lightroom mobile

  • June 8, 2020
  • 1 reply
  • 516 views

i uninstalled the lightroom app  from my iphone x and now all of my photos and presets are gone. and when i log in with my email not only is everything vanished but it weirdly says i'm on a thirty day trial now.

 

i tried to speak with an adobe representative and they said they couldn't find a light room subscription under my email. i told them lightroom was free for me and i never had to pay. 

 

im confused. there is no way to use the app without using an email address so why can't lightroom be found under my email. and why am i being told people pay for lightroom when it has always been free on my phone?  i need my pictures and presets! 

 

 

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1 reply

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
June 8, 2020

Hi there,

 

We are sorry about the missing images and presets from Lightroom mobile. Lightroom mobile is free to install and some features of the application can be used without having a subscription. Other features (premium features), can only be used through a subscription or if you start a trial for the application. Since you were using the free version, the support team wouldn't have been able to locate a subscription under your account.

 

In the free version of Lightroom mobile, the data (both images and presets) are stored locally on the phone and not synced to the cloud storage like in the subscription (premium) version. As you mentioned that you uninstalled the application, it may have removed the data stored locally when the application was uninstalled. You can try connecting your iPhone to your computer and check if you are able to locate the data using the steps mentioned here: https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html

 

Regards,

Nikunj

 

G
goldiealexAuthor
Participant
June 10, 2020

What about the images and presets that were supposed to be saved to my cloud during the 30 day trial period? those are not there either? Where are they?

 

I understand what you're saying. Although Adobe needs to make it clear to people that their images and presets they worked hard for will be deleted when the app is uninstalled with the free version. nobody is going to know until they run into this situation like I did. 

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
June 11, 2020

If you synced the images to the cloud storage during the 30 day trial, you can go to lightroom.adobe.com and check if you are able to locate the images. If you do, you can download them using the Lightroom downloader tool.

Please check: https://helpx.adobe.com/lightroom-cc/kb/download-lightroom-photos.html

 

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