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fjanicki
Participant
May 8, 2023
Question

Photos become B/W whenever I change any setting

  • May 8, 2023
  • 2 replies
  • 301 views

Ever since the new released version, whenever I made some changes on RAW files, the preview switches to B/W. The thumbnail is still colored and when I sync to desktop and check the result there, it's still in color. Only seems to happen on iPad / iOS for me. It happens when I crop a picture, move a slider or change the color profile. This makes the ipad version practically useless.

 

Is this a known issue? I looked here: https://helpx.adobe.com/ca/lightroom-cc/kb/known-issues.html#

and it seems like it is not known.

 

I'll try to make a video to reproduce the issue.

This topic has been closed for replies.

2 replies

E
Community Manager
Elmira PendletonCommunity Manager
Community Manager
May 8, 2023

Hi @fjanicki,

I wasn't able to reproduce the issue you're seeing. What iPad/iOS do you have? And yes, the video with reproducible steps would be helpful, as well as the sample photo.

Thank you,

Elmira

C
Charlie.D
Inspiring
May 8, 2023

Hello @fjanicki 

 

What would help most is if you could share an original sample image.  It may help to zip the image, to ensure this forums tool does not modify the file to display as web image.

 

And also please confirm your camera model, and camera firmware version.  

 

If you have any issues sharing an image let me know, and I'll let you know where else to send an email.

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