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29potapov
Participant
Apr 22, 2025 8:19 PM UTC
Answered

Photos disappeared from Lightroom Mobile account

Hello,

 

My photos have disappeared from my Lightroom Mobile account. They were previously uploaded and synced via the cloud. Now, when I log into my account, neither the photos nor the presets are visible.

 

Please help me understand what happened and assist in recovering the data.

 

Thank you!

MassC
MassCCorrect answer
Legend
Apr 22, 2025 9:20 PM UTC

Hey @29potapov, 

 

It looks like you have multiple linked accounts under the same Adobe ID. When signing in, please make sure to select the correct profile. Here is an article with more details: https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html


^CM

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1 reply

MassC
MassCCorrect answer
Legend
Apr 22, 2025 9:20 PM UTC

Hey @29potapov, 

 

It looks like you have multiple linked accounts under the same Adobe ID. When signing in, please make sure to select the correct profile. Here is an article with more details: https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html


^CM

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