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Participant
August 19, 2020
Question

Photos disappeared from lightroom mobile app

  • August 19, 2020
  • 7 replies
  • 371 views

Hi, during a recent update of the lightroom mobile app, I seem to have lost about half of the images. Any ideas as to why this has happened and if I'd be able to recover them? Many thanks. 

 

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7 replies

Participant
August 21, 2020

Hi I have same issue but I didn't update app and only pictures from two years ago still there. But the rest most important are gone :(( how can I see if it's possible to restore them? I didbt have subscription. But everything was saved in my app .. thank you for your help (Plz email @olyamiami@gmail.com) 

Ian Lyons
Community Expert
Community Expert
August 19, 2020

OK, having checked elsehere I've established that this is a known issue. More details can be found at https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-today-18th-august-2020

 

 

Participant
August 19, 2020

Hi, same here, and I also lost all the presets I installed, and they were a lot...

Ian Lyons
Community Expert
Community Expert
August 19, 2020

If you haven't already tried it, sign out then back into your Adobe account.

Just Shoot Me
Legend
August 19, 2020

Have any of you looked on the Lr Web system, lightroom.adobe.com?

Participant
August 19, 2020

Yes... nothing to see...

Participant
August 19, 2020

Same here!

Participant
August 19, 2020

Hi. Same with me! Found a solution?