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Participant
November 20, 2021
Question

Photos disappearing.

  • November 20, 2021
  • 1 reply
  • 131 views

Photos in my lightroom cloud are disappearing. I’m reasonably sure this is a glitch and I really hope it is not permanent. It is only photos from a particular camera over a particular window of time. It is only photos that I did not delete (deleted photos from the same batch still appear in the “recently deleted”). The missing photos do not appear in the app nor on the web interface.

 

 

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1 reply

Participating Frequently
November 26, 2021

Hi,

do you remember exactly how these images have been imported?
Are you using several devices when noticing this?

It would be great if you could send us a diagnostic log an refer to this thread:

  1. tap on settings icon
  2. tap on help & support
  3. long press on Access our support forum
  4. send us a mail


Thanks,
Ignacio