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erudobe
erudobe
Known Participant
May 13, 2024
Question

Photos edited on mobile app that have a bad "version" will not sync, and there is no way to filter.

  • May 13, 2024
  • 1 reply
  • 2143 views

I have a few albums on my phone where 1-2 photos won't sync to the cloud. I normally review + edit albums on my laptop, and import RAW photos taken from Halide and do some light edits / sharing from the mobile app. Short of looking at both libraries side by side (or selecting a range of photos and checking numbers etc) there is no way to find out what photos on my phone are not being synced.  It still shows up as edited, so that filter doesn't work, and I run a preset (landscape profile, auto mode, a few other things) on import + these days batch apply HDR range once the files are on my laptop.

 

Either of the following would work:

1) Have the functionality on the desktop version where you can filtered by synced.

2) Have the ability to filter by photos with issues on them.

3) Have some indication on the photo grid that a photo has issues - red badge in the corner, red X across it, whatever.

 

While this is, I guess, better than the behaviour for months where versions would just randomly revert themselves, there's still rough edges around the versions functionality.

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    1 reply

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    May 13, 2024

    Hello @erudobe 

    Please try signing into your account at lightroom.adobe.com (we call this the LR Web app)

    Do you see a Sync Issues album?  If so, is this showing you images with Edit/Versions/Sync problems, at least somewhat like you are requesting?

     

    To unblock those images apply a minor change.  I would first try to apply a non-visual change like adding a Keyword, or flag or star rating.  Or make some small edit.  Try one image at first.  The LR Web app may not let you make any changes -- if the image is stuck on iOS, you may need to make the edit on iOS as well. 

     

    Try putting the affected images from LR Web's Sync Issues into a new album, and see if that syncs over to the LR iOS app showing you the same affected images.  If so, I would make a minor edit to one image, and then copy/paste that edit to all other images in that album of affected images.  Here is a page with How To info on copy/pasting for batch editing: link

     

    I hope something here helps or gives you additional troubleshooting ideas.

    erudobe
    erudobeAuthor
    Known Participant
    May 14, 2024

    Ok, there's a sync issues folder in the web app.  I didn't know there were 15 photos - there's one from years ago that will never sync on my laptop and 4-5 I couldn't find on my phone, but there's some more that go back to 2020. Interesting.  It's telling me to open the lightroom app on devices I longer own.

    I've been slowly trying to isolate affected images on my phone, blowing away the local version, then touching it again to have it sync, this is definitely faster.

     

    It'd be nice if this would show up on native clients - obviously it will only have local sync issues, but the rate of this happening has increased since versions has been introduced to it being a fairly common occurance.

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