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halix81
halix81
Participant
June 7, 2026
Question

Photos missing

  • June 7, 2026
  • 2 replies
  • 24 views

Hello,

I need help with a serious issue regarding my Lightroom Cloud library.

I had an active Lightroom 1 TB plan on this Adobe account. Recently I switched to another Adobe Photography plan on the same Adobe account.

After the previous plan expired, I noticed the following problems:

  • A large number of photos are missing from my Lightroom Cloud library.
  • Many photos that were previously edited in Lightroom and saved/exported to my iPhone Photos library now appear completely black.
  • The issue started immediately after the previous Lightroom plan expired.
  • I am using the same Adobe ID/account as before.
  • My original files still exist, but many edited versions and cloud photos appear to be missing.

I have already checked Lightroom Web and noticed that a significant number of photos are no longer available.

Could you please investigate:

  1. Whether any Lightroom Cloud data is missing from my account.
  2. Whether there was any issue during the plan transition.
  3. Whether my Lightroom Cloud library can be restored from backups or previous account state.

Thank you for your assistance.

Kind regards, Halid

    2 replies

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    June 9, 2026

    Hey, ​@halix81. We reqeust you to provide a few additonal details:

    1. Which Lightroom surface were you mostly using? Lightroom Desktop, or Lightroom mobile? 
    2. Do you also use Lightroom Classic? 
    3. Where do you first import your images from, Lightroom (desktop, mobile, web), or Lightroom Classic? 
    4. Please share the diagnostic log from Lightroom by going to Preferences > Account. Then, press and hold the OPT/ALT key, and select Diagnostic Logs. Please upload this diagnostic log to any cloud file-sharing service and share the link with us..

     

    Thanks!
    Sameer K

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    June 9, 2026

    Hey, @halix81. Welcome to the Lightroom Community. I've checked your community account and found the subscriptions in question.


    Could you share a few images of what you see in Lightroom on the web and iOS? You can share the screenshots or a video of what you see with me in direct messages.


    Thanks!
    Sameer K
    (Type '@' and type my name to mention me when you reply)

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