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J
JustALilLost
Participating Frequently
October 5, 2020
Question

Photos not always exporting to camera roll

  • October 5, 2020
  • 2 replies
  • 4281 views

I'm not sure why, but it seems inconsistent when I try to export images from Lightroom mobile to my camera roll. I'll have photos that are synced/imported in just fine. After I apply a preset and export (with watermark) to camera roll, I find that it sometimes doesn't actually show up in my camera roll, even if I get the "This photo successfully exported" notification. I have to do it again (and sometimes a 3rd or 4th time) before it actually appears in the camera roll. Other times, it works on the first try. Not sure if this is a bug or something else...

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2 replies

J
JustALilLostAuthor
Participating Frequently
October 28, 2020

So, a new discovery to add a layer to this mystery that may/may not explain it...

 

When I have my camera roll photos AUTOMATICALLY added to Lightroom mobile, and I change preset/export, THAT'S when it's hit or miss whether it actually works on the first try.

However when I turned off the automatic add, and I manually add in a photo from the camera roll, change presets, etc. and THEN export it, it seems to work every time. 

Looks like the issue I had is connected to the automatic sync/add into library

C
Charlie.D
Inspiring
October 5, 2020

Are you on iOS 14?  Does this advice help? https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-ios-14.html

 

Otherwise, can you check if privacy persmissions are set OK?  Try these steps:

Go to iOS Settings > Privacy > Files and Folders.  Do you see two settings for Lightroom?

Turn them both OFF.  This should reduce this two settings to just one.  Now turn ON the remaining Lightroom setting.

J
JustALilLostAuthor
Participating Frequently
October 5, 2020

I am on iOS 14 now, though this issue was happening before and now after.. 

 

In the Privacy > Files and Folders folder, it actually shows nothing on that screen.. just "Applications that have requested access to files and folders will appear here". Odd, because I would assume Lightroom should be here since I have no problem accessing the automatic sync of photos, and the exporting does work some of the time.... 

 

C
Charlie.D
Inspiring
October 6, 2020

The reason I shared that iOS 14 FAQ is that it changes the way all apps other than Photos accesses the camera roll.  In short, check that Lightroom has access to All Photos

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