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Participant
October 25, 2019
Question

Photos not Saving in Edited Format

  • October 25, 2019
  • 1 reply
  • 838 views

I'm very annoyed. For reference I use my Samsung S9 with lightroom. I used to use the Free version of Lightroom and had no issues at all saving Edited photos to my phone. Well, I decided to upgrade to the $4.99 subscription since I do indeed use this App a lot and enjoy it so why not? 

 

This was 2 days ago I purchased  the one month subscription. While it does give me the option to "Save to device", Once I go into my phone's gallery it's as if the photo wasn't ever edited. Super aggravating because while I do enjoy the 'Premium Features', Now I can't even enjoy my edited photos from the app since it's acting up. Not to mention it also loading much slower to the point I force stop the app. And the Gag is IT ONLY STARTED WHEN I UPGRADED TO THE SUBSCRIPTION.  Please fix this issue. I'd rather just do without it if it's gonna cause me all this strife.

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

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1 reply

Participating Frequently
October 27, 2019

Have you tried logging out and then logging back in since you purchased a subscription? 

Participant
October 27, 2019

Thanks for your response, Melissa. Yes, I have tried logging out and still the same issue😪