Photos not showing after import

Question

This issue is coming up with Lightroom CC version 9.1 on MacOS Sequoia 15.7.2

I have recently imported some photos into different albums and they are not loading when trying to view them in either Grid View or Edit View. Very few photos of these albums appear, with the rest simply appearing as black boxes with no icon indicators. I have attached a couple screenshots showing missing photos. I have restarted my computer as well as a full shutdown with and without external displays attached.

I have found other forum posts outlining the steps to remove catalog preview files, however I am unable to locate these files. I have a background in IT and am an avid Lightroom user so I feel it should be an easy fix, but I'm obviously missing something.

Sameer K · Accepted Answer

I also just happened to see that Lightroom only supports Lossless Compressed Raw from the Sony A7V at this time, which I believe is my issue. I was under the impression all formats were supported by now.

Hey, @dje8491958. Thanks for the updates. Compressed Raw output isn't yet supported. For the images you've imported already, check Lightroom Web if they've synced up to the cloud: https://adobe.ly/49tc6KP

You've also exhausted your cloud storage, and new images won't sync up to the cloud. To further troubleshoot and avoid the risk of data loss, please clear some space on the cloud and ensure that Lightroom has synced all images to the cloud. Alternatively, make sure you have local backups of all pending edits and images.

Thanks!

Sameer K
(Type '@' and type my name to mention me when you reply)

Srishti_Bali · Answer

Hi @dje8491958

Thanks for the detailed description and screenshots. Could you please check and confirm whether the photos appear on the web at https://adobe.ly/3LjeoEo? If they do, please try resetting Lightroom preferences, as this often resolves issues like black thumbnails or photos not loading correctly:

Quit Lightroom
Relaunch the app while holding Shift + Option
When prompted, confirm the preference reset.

Once Lightroom restarts, give it a few moments to reload previews and check if the photos display correctly. If the issue persists, we can look into next steps.

Regards,

Srishti

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