Photos show up, but I am unable to edit them on the desktop version.

Question

I recently got a new laptop in order to be able to have a device more dedicated to photo editing, however, I am encountering issues in doing so. When I access the “local” area of the desktop version, I can see all the photos in folder as thumbnails, but when I select a particular photo, I only briefly get a “loading edit settings” message before a grey screen, with all edit options greyed out. I encounter a similar issue when uploading the photos to the cloud and accessing them that way. However, I am able to edit the same uploaded photos in the browser version- but I would prefer to be able to use the desktop version to avoid the hassle of uploads. If it’s any help, I am running on a Snapdragon X2 Elite Extreme with 48Gb of ram, integrated graphics.

Example of Grey screen, greyed out editing options.

Anshul_Saini · Answer

Hi ​@Aviator,Thank you for reporting this. I can see you're running into a frustrating situation where your photos are visible in Lightroom Desktop (cloud-based), but the editing controls remain disabled, and you get a gray preview when you try to work on them.Since you confirmed editing works fine in Lightroom Web, this narrows the issue down to the desktop app on your specific hardware. Please disable GPU acceleration temporarily. Go to Preferences > Performance and set Use Graphics Processor to Off, then restart Lightroom. This forces the app to use the CPU rendering path. If editing starts working, we know the GPU pipeline is the culprit.If that doesn't make any difference, could you please share & confirm:Copy & paste your Lightroom system info from Help > System Info.Did you install the app from the Creative Cloud desktop app or somewhere else?We look forward to hearing back from you.Best regards,Anshul Saini

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.