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jim7609
Participant
April 7, 2020
Question

Photos taken with the Lightroom Mobile 5.2.1 are not saved Android 9

  • April 7, 2020
  • 1 reply
  • 285 views

I am an educator and have a student using Lightroom Mobile v5.2.1 on an LG Stylo 5 and using v9 of Android. When the student takes a picture using the LR mobile camera, the little preview appears at the bottom left but after returning to "All Photos", that picture can not be found. The student has tried sorting by capture date and has checked that there are no filters turned on. The student has also cleared the cache. Any additional advice would be appreciated.

 

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1 reply

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
April 7, 2020

Hi Jim,

That shouldn't be happening, as the images are not appearing in the Lightroom app after being captured, could you ask them to check the mobile gallery to see if the images are saved there in a folder?

Also, if everything is backed up, could they try uninstalling and reinstalling the app from the Playstore and see if it helps?

Regards,
Sahil

J
jim7609Author
Participant
April 8, 2020

I had the student look to see if the photos were in the mobile gallery but they were not. The student also uninstalled and reinstalled the app with no success.

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