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JellisV
Participant
August 11, 2018
Answered

Photos Vanished from Lightroom CC

  • August 11, 2018
  • 4 replies
  • 1989 views

Okay... The app of Lightroom CC kept having problems in synchronizing my photos to creative cloud despite it being the latest version. So, I thought reinstalling the app might resolve something.

After doing so, it did start synchronizing, however, I am not sure how or why, but it seems like it actually removed all my latest photos that were in the sync queue.

There were about 50 photos on the cloud and +200 that where pending. Now, those 200 + photos all disappeared.

I can't figure out where they disappeared to. I would absolutely hate to have lost those photos.

Anyone who has any idea what might have happened and where they might have gone?

Thank you kindly.

    Correct answer Jao vdL

    Yes indeed, if this was on a mobile platform, uninstalling will delete forever those images that have not been synced yet. They are unrecoverable even by forensic folks as they were stored encrypted on the device for both iOS and Android and deleting the app also deletes the encryption key. iOS warns you that this will happen and android probably (although I don't know for sure as I don't use it) too.

    4 replies

    P
    phyo_phyo8085
    Participant
    September 10, 2025

    Why did the data I created and edited photos suddenly disappear in Lightroom mobile?

     

    J
    JellisVAuthor
    Participant
    August 14, 2018

    Great.... :/ Bye bye photos...

    For anyone else having problems with synchronizing their photos on the mobile app. DO NOT UNINSTALL THE APP...

    Andriod doesn't give a warning.

    J
    Community Expert
    Jao vdLCommunity ExpertCorrect answer
    Community Expert
    August 11, 2018

    Yes indeed, if this was on a mobile platform, uninstalling will delete forever those images that have not been synced yet. They are unrecoverable even by forensic folks as they were stored encrypted on the device for both iOS and Android and deleting the app also deletes the encryption key. iOS warns you that this will happen and android probably (although I don't know for sure as I don't use it) too.

    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    August 11, 2018

    The 'pending' photos had not synced to the cloud yet. You do not say wich version of Lightroom CC you are talking about (Mac/Windows, or iOS/Android), but if it was iOS or Android then you deleted the photos. By uninstalling Lightroom, you also removed the local cache. And that is where those photos are temporarily stored...

    -- Johan W. Elzenga
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