Participant

Question

Photoshop 27.6 will no longer open it gives me an error

Forum|Forum|3 months ago
April 30, 2026
8 replies
202 views

I keep getting this error: "Catch in IPhotoshopApplication, exception encountered: Failed to create enviroment config: photoshop_exception" I do not know how to fix it ive tried to reinstall it as well as my video card driver and nothing seems to work for me. Any suggestions are welcome

bug

D

defaultxk9pyp08r9ek

Participant

We are seeing this error message as well, on fresh installed setups. The only thing we can say is 24H2 device does not have the message. 25H2 Windows device has the error message. I was able to as administrator reset the preferences and Photoshop now loads for that user. But none admin users can’t get it to work.

D

defaultxk9pyp08r9ek

Participant

Some more information on this.

AppName Photoshop.exe
AppVersion 27.9.1.1
AppTimeStamp 6a70f3bc
ModuleName ucrtbase.dll
ModuleVersion 10.0.26100.8875
ModuleTimeStamp 303b538a
ExceptionCode c0000409
FaultingOffset 00000000000a527e
ProcessId 0x250
ProcessCreationTime 0x1dd25a2b75c1970
AppPath C:\Program Files\Adobe\Adobe Photoshop 2026\Photoshop.exe
ModulePath C:\WINDOWS\System32\ucrtbase.dll
IntegratorReportId d877a54c-a5c6-4c7d-bfdf-e46a3ef2aab2
PackageFullName
PackageRelativeAppId

Faulting application name: Photoshop.exe, version: 27.9.1.1, time stamp: 0x6a70f3bc
Faulting module name: ucrtbase.dll, version: 10.0.26100.8875, time stamp: 0x303b538a
Exception code: 0xc0000409
Fault offset: 0x00000000000a527e
Faulting process id: 0x250
Faulting application start time: 0x1DD25A2B75C1970
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2026\Photoshop.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: d877a54c-a5c6-4c7d-bfdf-e46a3ef2aab2
Faulting package full name:
Faulting package-relative application ID:

Srishti Bali

Community Manager

Hi @GuyFawx

Thank you for reporting this issue and for already trying several troubleshooting steps. We appreciate the effort. Apologies for the inconvenience this has caused. It appears this may be a legacy issue resurfacing in a newer version.

To help us investigate further, could you please share a few additional details?

Collect logs
It looks like you're using a Windows machine. Check the Windows Event Viewer (Application logs) for any entries related to Photoshop around the time of the crash. These logs will help our engineering team identify the root cause more efficiently.
Temporary workaround:
In the meantime, you may try installing an earlier version of Photoshop (e.g., version 27.4) via Creative Cloud and see if it works.

Looking forward to your response!

Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe

GuyFawxAuthor

Participant

I tried this and no version of photoshop seems to want to work anymore all other adobe apps work its only photoshop i will try to get you those files im just not fully sure how to do that but ill look it up

Claire H.

Community Manager

HI @GuyFawx, Thanks for the update! May I ask you to try some troubleshooting steps in this article: https://adobe.ly/48dzRau

If you're still having problems after using the cleaner tool, I recommend contacting our Chat Support team for real-time assistance. You can contact them by clicking the three dots here: https://adobe.ly/4pc1lmJ. They have access to additional tools that can better help troubleshoot your issue. ^CH

GuyFawxAuthor

Participant

"Catch in IPhotoshopApplication, exception encountered: Failed to create enviroment config: photoshop_exception"

I seem to get this error ever since PS 27.5 came out but after trying to revert i still get it now ive tried to completely reset all settings too

@mj

Community Expert

Hi @GuyFawx ,

This usually solves the issue: Reset Photoshop Preferences

Steps (Win):

1. Close Photoshop completely.
2. Hold: Ctrl + Alt + Shift
3. While holding those keys, double-click the Photoshop icon.
4. When prompted, click Yes to delete preferences.
5. Let Photoshop launch.

hth

mj

GuyFawxAuthor

Participant

ya i tried this and it didnt work ive even deleted all the folders and reinstalled photoshop and creative cloud and still the same problem for me. Its also only photoshop that i have this problem with no other adobe app is giving me an error from premiere to indesign

"Catch in IPhotoshopApplication, exception encountered: Failed to create enviroment config: photoshop_exception"

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