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GuyFawx
Participant
April 30, 2026
Question

Photoshop 27.6 will no longer open it gives me an error

  • April 30, 2026
  • 3 replies
  • 37 views

I keep getting this error: "Catch in IPhotoshopApplication, exception encountered: Failed to create enviroment config: photoshop_exception"  I do not know how to fix it ive tried to reinstall it as well as my video card driver and nothing seems to work for me. Any suggestions are welcome

3 replies

Srishti Bali
Community Manager
Community Manager
April 30, 2026

Hi ​@GuyFawx 

 

Thank you for reporting this issue and for already trying several troubleshooting steps. We appreciate the effort. Apologies for the inconvenience this has caused. It appears this may be a legacy issue resurfacing in a newer version.

To help us investigate further, could you please share a few additional details?

  • Collect logs
    It looks like you're using a Windows machine. Check the Windows Event Viewer (Application logs) for any entries related to Photoshop around the time of the crash. These logs will help our engineering team identify the root cause more efficiently.
  • Temporary workaround:
    In the meantime, you may try installing an earlier version of Photoshop (e.g., version 27.4) via Creative Cloud and see if it works.

 

Looking forward to your response!

Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe
GuyFawx
GuyFawxAuthor
Participant
April 30, 2026

"Catch in IPhotoshopApplication, exception encountered: Failed to create enviroment config: photoshop_exception"

I seem to get this error ever since PS 27.5 came out but after trying to revert i still get it now ive tried to completely reset all settings too 

@mj
Community Expert
Community Expert
April 30, 2026

Hi ​@GuyFawx ,

This usually solves the issue: Reset Photoshop Preferences

Steps (Win):

1. Close Photoshop completely.
2. Hold: Ctrl + Alt + Shift
3. While holding those keys, double-click the Photoshop icon.
4. When prompted, click Yes to delete preferences.
5. Let Photoshop launch.

hth

mj

GuyFawx
GuyFawxAuthor
Participant
April 30, 2026

ya i tried this and it didnt work ive even deleted all the folders and reinstalled photoshop and creative cloud and still the same problem for me. Its also only photoshop that i have this problem with no other adobe app is giving me an error from premiere to indesign