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S
sib7n
Participant
June 28, 2020
Question

Photoshop Lightroom CC v3.3 Photos/Albums not Visible

  • June 28, 2020
  • 3 replies
  • 464 views

Hi, 

 

I recently updated the Photoshop Lightroom CC v3.3 and now I cannot see my albums or photos any longer (see attached images)! I tried to restore the catalog from one of the previous backups but to no avail.

 

The cloud seems to have 4,200+ photos (see attached images). I also get the notification that the cloud storage is almost full (also see attached image).

 

Other information: MacOS Catalina v10.15

 

Any help is greatly appreciated.

 

Thanks!

 

This topic has been closed for replies.

3 replies

Z
z0c4t
Participant
July 1, 2020

I had this issue. Signed out of all apps, deleted and reinstalled but the issue persisted. I can also view my images on the web version. The only thing that worked was to downgrade back to 3.2.1 via the Creative Cloud App. 

    selondon
    Community Expert
    selondonCommunity Expert
    Community Expert
    June 30, 2020

    If everything is synced to the Cloud, you could try closing the app and logging in and out of the Creative Cloud app. 

    Or even uninstalling and reinstalling,. The photos in the cloud should sync down.

     

    Just make sure you have a back up of any recent imports that may not have synced

    selondon
    Community Expert
    selondonCommunity Expert
    Community Expert
    June 29, 2020

    The blue circle on the cloud suggests syncing was still occurring.

     

    Has the situation resolved itself and can you see the photos at http://lightroom.adobe.com/?

    S
    sib7nAuthor
    Participant
    June 30, 2020

    I left it running overnight -- no change in the situation. 

     

    And yes, I can still see the photos/albums at the online version. 

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