Pictures erased over the Lightroom Android App

Question

Unfortunately the Lightroom Android App have erased all the pictures from my gallery without storing them in the deleted or trash folder of the phone/app.

The employee from that chat told me,it not possible to recover them at all. How in the world can an app erase all the pictures from your phone without storing them at all????

Sameer K · Answer

Hey, @mirela385059664n39. Welcome to the Lightroom Community. I've checked the account you're signed in to the community with, and you currently don't have an active subscription. Have you used any other email address to sign in to Lightroom on your mobile?

If you were logged in to Lightroom mobile with an email account that did not have an active subscription, the images, edits, and the rest of the data were stored in your device's local storage and did not sync up to the cloud. You can try signing in again with the correct email address to find the old data. This may help if you've not yet reinstalled Lightroom on the device.

Let me know how it goes. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

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