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johnf35097973
Inspiring
June 22, 2018
Question

Pictures won't show up on Android version of Lightroom CC

  • June 22, 2018
  • 1 reply
  • 236 views

Lightroom CC has been working relatively well for some months now on my Motorola phone.  Recently (the past 2-3 weeks), the pictures refuse to show up.  I get the gray background separated into the shapes of the pictures as it has always done right before the pictures themselves load up, but the pictures never come.  On the home screen, I can click the little cloud, and it tells me it's synced and backed up.  I can perform a search for a keyword, and it will bring up the correct number of gray boxes, but they never get filled in with pictures. 

Lightroom CC works fine on my Surface and desktop, also the online version.  Just the phone isn't loading pictures.  Suggestions?

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    1 reply

    selondon
    Community Expert
    Community Expert
    June 22, 2018

    Some of the standard suggestions would be:

    • See if they display correctly at http://lightroom.adobe.com
    • Clear Cache in Lightroom CC Mobile
    • Re-install (but make sure syncing to the Cloud is fully complete first)
    johnf35097973
    Inspiring
    June 23, 2018

    Thanks for the comments!

    They display fine in the online version.  I tried clearing the cache; no change.  I had an upgrade waiting for the program.  I loaded that, hoping that would fix it, but still no help.

    johnf35097973
    Inspiring
    June 23, 2018

    One more thing to add - if I click on an individual picture, it tells me it "failed to load development version.". Thanks for reading and any help you can give!