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aline_2948
Participant
August 16, 2024
Question

Plano Premium

  • August 16, 2024
  • 2 replies
  • 199 views

Boa noite,

 

Tenho assinatura premium valida ate 26/08/24. Porem nao consigo usar o recurso.

Ja tentei restaurar comprar, nao é possível. Diz que nao tem compras, mas nas minhas assinaturas consta que ela existe.

Isso está algum tempo assim, desde que troquei de aparelho. Não sei o que fazer. 

 

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules. A ‘bug’ is not just another word for any problem with software!]

    This topic has been closed for replies.

    2 replies

    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    August 18, 2024

    Log out and log back in, making sure to use the very same ID (email) you used for the subscription ... and if it does not help ...

     

    We are mostly users here, Adobe employees join from time to time only.

    Please contact Adobe Support: https://helpx.adobe.com/contact.html

     

    --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    August 17, 2024

    What version of Lightroom are you talking about? You posted this in 'Lightroom Classic Bugs' but this is obviously not a bug and not a Lightroom Classic question, because there is no Lightroom Classic premium subscription. I moved it to Lightroom ecosystem discussions for that reason.

     

    -- Johan W. Elzenga
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