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J
jan thomasm92372347
Participant
May 15, 2019
Question

Please fix my Account

  • May 15, 2019
  • 2 replies
  • 250 views

Dear Adobe,

again I have to write in a forum to get support, this is just wrong. Please give us an email for these kind of support-queries.

My Lightroom mobile subscription via Apple store is expired since april 2019. Now I wanted to purchase a normal Lightroom + Photoshop subscription for Desktop usage. But I can't! Your Website says, that I already have subscribtion. But I don't have one.

I really like to buy your product again but you are making it very hard. I had a similar prblem a few months ago, when I was switsching from my Desktop-subscription to mobile.

Please fix my account so that I can subscribe to the Desktop-plans again.

Sincerly

Jan

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    2 replies

    cmgap
    Community Expert
    cmgapCommunity Expert
    Community Expert
    May 18, 2019

    Have you tried to Upgrade while you are in the mobile app?

    99jon
    99jon
    Legend
    May 15, 2019

    Hi Jan

    When you say expired, do you mean you cancelled your purchase at the app store or iTunes?

    This is a user to user forum where Adobe customers try to help one another so you must contact Adobe Support directly concerning account issues. Click the link below, and scroll to the bottom of the page. Under individual click sign-in to contact us.

    https://helpx.adobe.com/support.html

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