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Apr 20, 2025 1:06 PM UTC
Answered

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Добрый день! Я перенесла информацию на новый телефон. Но моя подписка премиум не перенеслась, что делать?

Charlie.DCorrect answer
Adobe Employee
Apr 21, 2025 5:34 PM UTC

Hello @43901296 

This account you used to post for help had a Lightroom subscription, but that expired back in April 2022.  

If you have a new active subscription to Lightroom subscription, you will need to sign into Lightroom with the correct email address that relates to that subscribed plan.  In other words, sign into Lightroom using the same email address you used on your older device.

 

If you need more help, please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT

1 reply

Charlie.DCorrect answer
Adobe Employee
Apr 21, 2025 5:34 PM UTC

Hello @43901296 

This account you used to post for help had a Lightroom subscription, but that expired back in April 2022.  

If you have a new active subscription to Lightroom subscription, you will need to sign into Lightroom with the correct email address that relates to that subscribed plan.  In other words, sign into Lightroom using the same email address you used on your older device.

 

If you need more help, please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT

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