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isabella_khoja6438
Participant
May 22, 2025
Question

Premium

  • May 22, 2025
  • 1 reply
  • 380 views

Lightroom premium won't cancel. I've tried everything. It's not even active in app store only in the app and on the site. 

1 reply

C
Community Manager
Charlie.DCommunity Manager
Community Manager
May 22, 2025

Hello @isabella_khoja6438 

Please contact Adobe Support for help with this.  I recommend using chat at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT  to reach a person faster

I
isabella_khoja6438Author
Participant
May 22, 2025

I already did. Both apple support and adobe. Nothing they could do, apparently. 

C
Community Manager
Charlie.DCommunity Manager
Community Manager
May 28, 2025

@isabella_khoja6438 

 

I sorry for your difficulties, but I do understand if Adobe Support could not help provide a refund.  

 

Since this subscription was purchased through a third-party provider (Apple iTunes App Store), cancellation must be managed through the same platform. 

 

Apple owns the transactions for any iOS subscriptions and purchases, and contacting Apple Support is the only option Adobe Support can recommend in this case.

 

In case it helps you or other users, here is a help article that discusses cancellations:
https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html 

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