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Alicja36677476fzfi
Participant
Apr 11, 2024 6:15 PM UTC
Question

Premium account

Hi all,

I'm having some trouble or misunderstanding.

I have an Adobe subscription but my premium account does not show active on lightroom mobile once I've signed In. I'm using a Samsung s24 ultra if that helps. 

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1 reply

selondon
Community Expert
selondonCommunity Expert
Community Expert
Apr 12, 2024 7:33 AM UTC

Have you tried to Restore Purchase:

 

https://helpx.adobe.com/uk/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html#:~:text=For%20Android%20devices-,Launch%20the%20Lightroom%20app%20on%20your%20mobile%20device.,screen%2C%20tap%20Restore%20your%20purchase.

 

Also, are you signed in with correct Adobe ID?

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