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H
Hugo5E1E
Participant
January 9, 2021
Question

Premium account doesn’t works

  • January 9, 2021
  • 1 reply
  • 304 views

I paid 4 days ago and now I need to suscribe again!!!  Why??? The premium functions doesn't works!!  Why??

This topic has been closed for replies.

1 reply

C
Adobe Employee
Charlie.D
Adobe Employee
January 11, 2021

Hello Hugo

Please check you app now.  It should be back to normal.  Sorry for the trouble.

    L
    LYDIA16B8
    Participant
    January 11, 2021

    I have the same problem.

    i can not access to the premium functions.

    C
    Adobe Employee
    Charlie.D
    Adobe Employee
    January 11, 2021

    Hi Lydia

    Please check the app again, it should be working now.  Apple reported a payment problem on their side.  Please make sure your method of payment for iTunes is working smoothly so that service is not interrupted again.

    Thanks,

    Charlie

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