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defaultml8h6hdjpx1g
Participant
June 13, 2021
Question

Premium account features not working

  • June 13, 2021
  • 2 replies
  • 405 views

I'm not able to use the premium features even though the expired date to my subscription is due to jul 09th. How can I fix it ?

This topic has been closed for replies.

2 replies

C
Community Manager
Charlie.DCommunity Manager
Community Manager
June 15, 2021

Hello @defaultml8h6hdjpx1g 

Restore Purchase helps if you are signed into the correct Lightroom account.  If you have signed into more than one Lightroom account, and are not currently signed in with the Adobe ID currently associated with your subscription, then Restore Purchase will fail to work.  I will send you some additional info in a direct, private message.

Akash Sharma
Akash Sharma
Legend
June 14, 2021

Hi there,

 

Sorry that you cannot use Premium features in Lightroom app even though you are subscribed.

 

Would you mind checking the troubleshooting steps mentioned in this article https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html and let us know if that helps?

 

Thanks,

Akash

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