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???????_?6097
Participant
Jun 15, 2025 6:51 AM UTC
Answered

premium features

Hello!

I have an active mobile Lightroom subscription purchased via the App Store, but the premium features (such as healing, selective editing, RAW editing, etc.) remain locked.

Here’s what I’ve already tried:

1. I signed in with the correct Adobe ID linked to my subscription.
2. I used the “Restore Purchases” option in the app.
3. I restarted my phone.
4. I confirmed my internet connection and date/time settings.

Unfortunately, none of this helped. I’m attaching screenshots for your review. Please help me activate my premium features.

Thank you!

Charlie.DCorrect answer
Adobe Employee
Jun 16, 2025 5:49 PM UTC

Hello @???????_?6097 

This is a peer-to-peer help forum.  I can see you have an expired subscription, but don't have access to the Adobe Support systems to understand the account history. For help with this, please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT 

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1 reply

Adobe Employee
Charlie.DCorrect answer
Adobe Employee
Jun 16, 2025 5:49 PM UTC

Hello @???????_?6097 

This is a peer-to-peer help forum.  I can see you have an expired subscription, but don't have access to the Adobe Support systems to understand the account history. For help with this, please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT 

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