Premium features inaccessible

Question

I have a student creative cloud account, and I can use all of the lightroom features on my desktop. However, when I click on a premium feature on the lightroom mobile app, an error message saying "Something went wrong. Please try again in some time" pops up. I am logged in with the correct Adobe account on my ipad and everything is up to date.

-Lightroom Mobile

-iPadOS 15.7

Charlie.D · Answer

Hi @Meagan26770859t7lh

Lightroom Mobile has the free-use experience you see now, and it sounds like your school's plan does not include Lightroom. Please contact your school's Adobe Plan Administrator for help. Your administrator has access to enterprise level support to help further.

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