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April-Kisses328080226p0y
Participant
October 9, 2023
Question

Premium Features not working

  • October 9, 2023
  • 2 replies
  • 142 views

I PURCHASED A PREMIUM SUBSCRIPTION BUT I CANNOT USE ALL PREMIUM FEATURES OF LIGHTROOM MOBILE. WHAT SHOULD I DO?

This topic has been closed for replies.

2 replies

C
Community Manager
Charlie.DCommunity Manager
Community Manager
October 11, 2023

Hello @April-Kisses328080226p0y 

 

KR Seals is correct, we need more info to be able to help.  Is this iOS, Android, Mac or Windows.  What errors do you see, if any?

If this is the mobile app, does it help to try Restore Purchase?  More info here: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

Otherwise, please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT, and let the Support agent know you have a subscription problem.

KR Seals
Community Expert
KR SealsCommunity Expert
Community Expert
October 10, 2023

You will need to be more specific. Please give details of exactly what is not working for you. What is your device? Make, model and version number. Device OS version?

It does not help to type in all caps.

 

It will probably be more useful if you post in the "Lightroom Ecosystem" forum,

 

 

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.
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