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A
A.32409631gna3
Participant
September 20, 2023
Question

Premium licence for mobile not working

  • September 20, 2023
  • 1 reply
  • 328 views

I bought a premium licence, starting with a 2 months trial period (from galaxy store). After starting lr the premium features remained blocked. When I want to buy a licence again I get a error saying: licence already bought. I am logged with right Login for sure. In Galaxy Store the subscription is valid. Please help resolving the issue. 

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    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    September 21, 2023

    Hey @A.32409631gna3 . Welcome to the Lightroom Community. I'll help you figure this out.

    I've checked the account you're signed into the community with, but I could not find an active subscription in your account. If you've been charged to your bank account, check this page for help with managing your subscription: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-samsung-galaxy-store.html

    This should help. Give me a heads up if it does. Thanks!

    Sameer K

    A
    A.32409631gna3Author
    Participant
    September 21, 2023

    Hi. Unfortunately this doesn't help. When I tap "upgrade now" the error occurs. It says: "purchase finalization error. Already bought. And the error code:IS9224/6050/KBSIMFPLZP". In Galaxy Store the subscription is valid. 

    A
    A.32409631gna3Author
    Participant
    September 21, 2023

    @Sameer K  answer above. 

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