Participant

Question

Premium Lightroom subscription does not work after payment problem

22 replies
2291 views
Translate

Hello,
I have been using Lightroom mobile Premium for almost a year.
The 6th of the month is the date when my subscription renews. Except that unfortunately my credit card was blocked a few days before. Payment could not do this. Now my card is unlocked but my payment on the Appstore is still pending. And I can't use Lightroom's premium functions to edit RAW.

I contacted Apple who just referred me to procedures that I have already tried. He asks me to renew the subscription via the app but the app just says "Unable to complete the purchase"

I also tried to cancel the subscription via the appstore and subscribe again. But it doesn't work. It tells me '' Renew May 6, 2020 '' But in Lightroom it tells me '' Expired ''

In short it's been 4 days that I try to fix it but nothing works and Apple does not seem to understand the problem. I hope it's already happen to someone before me who can explain to me how to repair Lightroom.

Sorry for my English, I use GoogleTrad Because I speak French.

Thank's

This topic is closed to new replies. Start a new post to keep the conversation going.

S

Shweta_Jaiswal5940

Participant

My light room premium membership doesn't work on my phone after I made the payment today.

Translate

C

Charlie.D

Adobe Employee

Hi @Shweta_Jaiswal5940

Is this working OK for you now? I see "subscriber" status on your account, and the system let me know you have already uploaded over 1 GB of data to your account. If you are not seeing this, please try relaunching the app, or sign out and then sign back in with the same email address you used to post for help here.

Translate

D

da_at1807

Participant

I have the same issue and it's not working even though service fee is made

Please help

Translate

I

isakh79642914

Participant

I have the same problem now..

Translate

C

Charlie.D

Adobe Employee

Hello @isakh79642914

Looking at your account, I see a valid Lightroom plan for Mobile devices. Please be sure that your are signed into the Lightroom Mobile app using the same email address you used to sign into the forums here.

If you are trying to used Lightroom for Mac or Windows, that is not supported by your Mobile Premium subscription. If you need the LR Desktop app, you should cancel your mobile plan and select a new plan that offers desktop + mobile app support: https://www.adobe.com/creativecloud/photography/compare-plans.html

Translate

S

Seun306176866l97

Participant

I have this same problem

Translate

C

Charlie.D

Adobe Employee

Hello @Seun306176866l97

I see you resubscribed a short time ago, and in our system shows your subscription is active and should be working well. If not, please try signing back into the app with this same Adobe account / email address you used for this forum!

Translate

B

Bellaaaa

Participant

I just purchased this and after many attempts it still says I have not subscribed. My bank account show the payment i've made but its not working.

Translate

C

Charlie.D

Adobe Employee

'Salterbella00' I show a valid 1 TB subscription for you -- is this working ok for you now?

Translate

O

Olya24176275230i

Participant

Добрый день! Есть действующая подписка на Lightroom. Не работает на PC.

Translate

C

Charlie.D

Adobe Employee

Hello Ozonerx777 and Jordan

I just replied to your first post (another thread). We think we've found and fixed the issue here. We sincerely apologize for the interruption of service. Please let us know if you are still not able to access Lightroom Premium service.

Translate