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Participant
May 4, 2023
Question

Premium membership not available and cannot restore purchase

  • May 4, 2023
  • 1 reply
  • 232 views

Hi,

I purchased lightroom premium membership from google play on 4/26 and I activated it on my phone, all features were working. But about 2 days later, the premium membership was gone, and I checked google play subscription status, it was normal. Then I tried to resort purchase but not working. I'm sure I used the same account as before, but it just didn't work. Please help me check this.

The Google account is zhangzheng0716@gmail.com

And again, I did purchase and activate premium membership with this Google account and Adobe account which I'm using for posting this.

Ted

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1 reply

Participant
May 5, 2023

I have the same problem.

Log out, log in. Restore purchases. restart phone.

Still can't use Lightroom mobile.