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eroberts93
Participant
November 20, 2019
Question

Premium mobile

  • November 20, 2019
  • 2 replies
  • 455 views

I am now paying for the premium mobile version of Lightroom but i can't use any of the premium features? I select start trial after selecting a premium tool, and it tells me I'm already paying... I've deleted and redone loaded the app, am I missing a step? 

This topic has been closed for replies.

2 replies

C
Adobe Employee
Charlie.D
Adobe Employee
November 26, 2019

Hello 'eroberts93'

I do not see a subscripotion associated with the email you used to post for help here.  

Please go into the Lightroom app's settings, tap on your user name, and then tap on Restore Purchase.  Does this help?  If not, is there an error message displayed -- what is the message?

 

If Restore Purchase failed, and you are certain you are signed into the correct Adobe account, then please go to iOS Settings > iTunes & App Store, tap on your Apple ID, and sign out of your iTunes account.  Then repeat the Restore Purchase process above in Lightroom app settings, and enter your Apple ID info when asked. 

Hope this helps!

99jon
99jon
Legend
November 21, 2019

If your subscription is valid at the App Store/iTunes/Google Play you should not need to start a trial.

What tools or features are you having problems with?

 

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