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Sjoerd5F86
Participant
August 29, 2021
Answered

Premium not working on iPad

  • August 29, 2021
  • 1 reply
  • 849 views

So I bought the premium monthly subscription for LR for iPad. It worked fine for a day and then it stopped working all together. Clicking restore purchases doesn't do anything unfortunately, and since I'm already subscribed I cannot resubscribe. I read in other threads I'm not the only one and this is something you can fix on your side. Please do so. Currently at vacation and have tons of pictures I want to use in LR 😄 .

This topic has been closed for replies.
Correct answer Charlie.D

Hi,

 

I can confirm I have internet.  Signing in online does work but it doesn't say anything about my subscription there either. Same in the app also after a restart of both app and iPad. The subscription was done through apple. Would really like to see it working again. Please let me know if you need any other information. 

regards, Sjoerd 


@Sjoerd5F86 

Checking back on your issue, I see your account now has a 20 GB Photography plan applied.  Is this working OK for you now on your iPad?  If not, please check that you are signed in with the same email address you used to post on the forums here.

 

If this was what you did originally purchase, it must have been from www.adobe.com as we do not sell this plan through the Lightroom iPad app.  And this is why Restore Purchase failed to help.  Restore Purchase only works for iOS appstore subscriptions.

1 reply

C
Community Manager
Charlie.DCommunity Manager
Community Manager
August 30, 2021

Hi @Sjoerd5F86 

No subscription to Lightroom exists for the account you used to post for help.  Please try Restore Purchase.  More info: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

 

If this doesn't help, and instead you see an error message, please share what the error message says.

S
Sjoerd5F86Author
Participant
August 30, 2021

I attached three screen shots. One of them I tried to resubscribe and get a message stating that I already have a subscription which will be renewed 26-09-2021. Then after okaying this message I get another one saying that the purchase failed. Clicking restore gives me a message saying that there are no subscriptions to restore. 

 

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
August 30, 2021
  1.  Make sure you have internet access.
  2.  Use a browser and log in at https://lightroom.adobe.com
  3. Verify your account is there and working (if not - contact Adobe Customer Car)
  4. If all is well, on your iPad, sign of the App (DO NOT UNINSTALL)
  5. Restart your iPad
  6. Log in to the LrM App again
Rikk Flohr: Adobe Photography Org
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