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Participant
December 28, 2021
Question

Premium package activated

  • December 28, 2021
  • 2 replies
  • 180 views

Dear Team,

as i have activated premium package for the app its stil showing the basic settings. 
kindly looking forward to rectify 

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2 replies

Rick Spaulding -
Legend
December 28, 2021

Hi,

Your subscription is for Adobe Premiere Rush. It looks like you purchased the wrong product. If that is true, go to the Apple Appstore to cancel your Rush subscription then ask for a refund. 

This page will show you how to cancel your subscription on an iOS device. https://apple.co/3nrrNtI 

At the bottom of that screen under "Related topics" is a link with instructions for requesting a refund.

 

I hope that helps.

selondon
Community Expert
Community Expert
December 28, 2021

Have you tried Restore Purchase?

 

If not, go to the app's settings via the three dot menu, then select your account and select restore purchase. Maybe sign out of the app afterwards and sign in again to see if that helps.