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Teresa39007482uwc1
Participant
August 5, 2024
Question

Premium paid but can’t use

  • August 5, 2024
  • 1 reply
  • 137 views

Despite that my app subscription is paid, it keeps asking me to purchase premium (I have), then it confirms that I indeed have Premium and then I still can't access it? Anyone? How can I get through to customer service on here at least, as typing this post is the only solution I'm given? Thank you in advance 

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1 reply

Adobe Employee
Charlie.D
Adobe Employee
August 5, 2024

I see no active plan for the email address you used to post for help here.  Perhaps you signed into Lightroom and subscribed with a different email address.

 

Please contact Adobe Support.   Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option. Type agent in the text field to get to a person faster.

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