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Kamilla25739254q697
Participant
August 21, 2022
Question

Premium subscription

  • August 21, 2022
  • 1 reply
  • 110 views

I tried the premium subscription for one week (free) then I cancelled it and now I can not use my own presets that I had long time before this subscription. How can I return all my presets? 

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1 reply

C
Charlie.D
Inspiring
August 22, 2022

Hello @Kamilla25739254q697 

I cannot reproduce the issue as you describe it. I created some presets of my own, and then let my account lapse into an expired state and I can continue to use them.

 

My guess is that you might be trying to apply presets to Raw images.  Making edits of any kind on Raw images requires a subscription.

 

If that is not the case, and you are simply trying to edit JPGs, DNGs, or other images, can you confirm what image type you are using?

And can you confirm you are looking for your presets in the right place, under Presets > Yours > User Presets?

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