Premium subscription is not working

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My premium subscription is not working. I've already reinstalled the app, checked that Im using correct email, checked apple store for any problem. Everything is ok and I have been charged. In the application it shows expired subscription. When I try option to buy premium it shows error, when I try to restore subscription it shows loading page but doesn't go through.

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ava.dg5135

Participant

This has happened to me as well. I paid for a lifetime premium acrobat account and my iPad does not recognize the memebership at all. I deleted and reinstalled the app, and have the receipt from Apple for my purchase, but the app will not identify the subscription.

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C

Charlie.D

Adobe Employee

Hello @ava.dg5135

For help with Acrobat, please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT

Otherwise, please write a new post on the Acrobat forum at: https://community.adobe.com/t5/acrobat/ct-p/ct-acrobat?page=1&sort=latest_replies&lang=all&tabid=all

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R

rudyjip

Participant

this happen to me too, even i been purchased amd renew. but doesnt work.

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C

Charlie.D

Adobe Employee

Hi Rudy, I replied to your separate post too...

I see a valid working subscription to Lightroom Mobile Premium for the same email ID you used to post on the forums here. Is this working OK now. Does signing out and signing back into this same email address help?

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greule

Inspiring

Could you give it a try again and let me know if its working for you now.

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greule

Inspiring

Let me check with our server-side team. I'll come back to you soon. - Guido/ Lr Mobile QE

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