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Participant
Apr 12, 2020 4:34 AM UTC
Question

Premmium not work "duplicate purchase"

I renewed my subscription on the App Store, but I cannot access as premium functions in the app. I can't renew because I remember and I can't use the restore purchases function because "Duplicate purchase" appears, what do I do? I have an Iphone 6.

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8 replies

Participant
Oct 6, 2024 11:01 AM UTC

I have the same issue. Please check attachment. Kindly help. 

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Adobe Employee
Oct 8, 2024 1:23 AM UTC

Hi Rohit, that message means your Google Play account has already subscribed a different Lightroom account.  That error prevents you from subscribing more than one account, and paying more than you should.  

Can you try signing into Lightroom with other email IDs you may have used?  If you still need help, please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT

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Participant
Sep 23, 2020 6:26 PM UTC

Interesting to know if you solved your problem, as I have exact same issue since I got new phone , was able to restore all premium apps except the Lightroom and continue paying but can't access premium features:(

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Adobe Employee
Sep 23, 2020 9:05 PM UTC

Hi SportDance

I see no sign of any subscription for the email ID you used to post on the forum here.  I see this account was created today, so I wonder if you have an older account that should have the subscription you expect to see.

 

Once you are sure you are signed into Lightroom with the correct email address, if you still do not see your Lightroom subscription then see this page for steps on how to try Restore Purchase: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

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Participant
Sep 24, 2020 7:21 PM UTC
Sent from my iPhone
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Adobe Employee
Apr 15, 2020 3:49 AM UTC

Hi Eliara

We are truly sorry for the difficulty you've experienced, and believe we have now resolved the issue. Please let us know if you are still not able to access Lightroom Premium service.

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Participant
Jun 23, 2023 10:25 AM UTC

Please I renewed the payment plan of my Lightroom premium in Play store and I've been deducted but when I open the app it tells me to renew again and when I try it tells me the subscription has already been purchased from play store with a different Adobe ID

 

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Adobe Employee
Jun 23, 2023 6:28 PM UTC

Hi @Mickey30677223fdph 

Our server let me know you've tried signing into Lightroom with two or more different email addresses.  Your subscribed account is based on the same email address you used for the forum here.  Please be sure to use this same email address to sign into your paid account.

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