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EliaraSeveriano
Participant
April 12, 2020
Question

Premmium not work "duplicate purchase"

  • April 12, 2020
  • 3 replies
  • 837 views

I renewed my subscription on the App Store, but I cannot access as premium functions in the app. I can't renew because I remember and I can't use the restore purchases function because "Duplicate purchase" appears, what do I do? I have an Iphone 6.

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3 replies

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rohit30218431sp78
Participant
October 6, 2024

I have the same issue. Please check attachment. Kindly help. 

C
Community Manager
Charlie.DCommunity Manager
Community Manager
October 8, 2024

Hi Rohit, that message means your Google Play account has already subscribed a different Lightroom account.  That error prevents you from subscribing more than one account, and paying more than you should.  

Can you try signing into Lightroom with other email IDs you may have used?  If you still need help, please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT

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SportDance Ltd5E93
Participant
September 23, 2020

Interesting to know if you solved your problem, as I have exact same issue since I got new phone , was able to restore all premium apps except the Lightroom and continue paying but can't access premium features:(

C
Community Manager
Charlie.DCommunity Manager
Community Manager
September 23, 2020

Hi SportDance

I see no sign of any subscription for the email ID you used to post on the forum here.  I see this account was created today, so I wonder if you have an older account that should have the subscription you expect to see.

 

Once you are sure you are signed into Lightroom with the correct email address, if you still do not see your Lightroom subscription then see this page for steps on how to try Restore Purchase: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

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SportDance Ltd5E93
Participant
September 24, 2020
Sent from my iPhone
C
Community Manager
Charlie.DCommunity Manager
Community Manager
April 15, 2020

Hi Eliara

We are truly sorry for the difficulty you've experienced, and believe we have now resolved the issue. Please let us know if you are still not able to access Lightroom Premium service.

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Mickey30677223fdph
Participant
June 23, 2023

Please I renewed the payment plan of my Lightroom premium in Play store and I've been deducted but when I open the app it tells me to renew again and when I try it tells me the subscription has already been purchased from play store with a different Adobe ID

 

C
Community Manager
Charlie.DCommunity Manager
Community Manager
June 23, 2023

Hi @Mickey30677223fdph 

Our server let me know you've tried signing into Lightroom with two or more different email addresses.  Your subscribed account is based on the same email address you used for the forum here.  Please be sure to use this same email address to sign into your paid account.

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