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Thaís Barbachan
Participant
September 12, 2020
Question

Presets and images missing from Lightroom iPhone

  • September 12, 2020
  • 1 reply
  • 165 views

Olá, minhas fotos e meu presets (filtros) sumiram do meu app no iPhone. O que faço para recuperar?

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1 reply

Akash Sharma
Akash Sharma
Legend
September 14, 2020

Hi there,

 

We're sorry about the trouble due to the missing images and presets. Please let us know the version of Lightroom you are using along with the device you are using it on.


Do you see your presets and images on Lightroom Web?


Are you using the free version of Lightroom mobile? If yes, the presets are stored locally on the mobile device & re-installing them may have removed the data related to the app. You can try restarting the mobile device to check if that helps.

 

Thanks,

Akash

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