Presets and Photo Library Missing

Forum|Forum|5 years ago
August 26, 2020
2 replies
300 views

Opened my Lightroom mobile app to find all of my custom presets and photo library missing!!! I am aware of the pop up menu to toggle between Lightroom presets and custom presets and have checked everywhere they are typically found with no luck. I got in touch with app support online and they were literally no help. How can I revert my app to what it was previous to this last update?!

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G

griffin146

Participant

This happened to me, too! I opened my app today and hundreds of photos are missing, only photos from the first month that I had the app almost 2 years ago are still there. I was just on here last week editing photos...I'm so confused. Adobe, please do better, fix this issue, and explain what happened.

Jim Wilde

Community Expert

Are you using the free version, or do you have a subscription? For the free version, you can only recover the data if you have backup of your phone from before the update.

If you have a subscription, you will have lost any data in LrMobile that hadn't yet synced to the cloud. There's a very long thread at the Adobe feedback site which covers this situation in more detail: https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-today-18th-august-2020

See also this Adobe post: Lightroom for mobile (5.4.0) on iOS and iPadOS

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