Presets aus einem alten Account

Forum|Forum|13 days ago
July 23, 2026
3 replies
22 views

Ich habe eine neue e-mail Adresse und habe keinen Zugriff mehr auf meine alte (<>). Leider sind dort aber noch presets gespeichert die ich gerne auch auf meiner neuen e-mail hätte. Ich kann auf die alte Mail nicht mehr zugreifen und daher auch keinen Code per Mail empfangen. Meine neue e-mail lautet: <>

Email redacted

L

Lea-JoyAuthor

Participant

Hi @Sameer K,

Thank you for your reply.

The email address associated with my previous Adobe account is no longer active, and I no longer have access to it. Is there any way to change the email address on that account to my current one without being able to log in? I can provide any information needed to verify that I am the owner of the account.

Thank you for your help!

Claire H.

Community Manager

Hi @Lea-Joy, I recommend contacting our Chat Support team for real-time assistance. You can contact them by clicking the three dots here: https://adobe.ly/4pc1lmJ and typing in “Agent”. They have access to additional tools that can help troubleshoot your issue more effectively. I am sorry for the inconvenience! ^CH

Sameer K

Community Manager

Hey, @Lea-Joy. Welcome to the Lightroom Community. I've reviewed your account. I'll help you get started.

If you do not have access to the previous account, recovering your Lightroom data & presets will be difficult, as there isn't an account-level option for this workflow.

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

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