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Lea-Joy
Participant
Jul 23, 2026 7:44 AM UTC
Answered

Presets aus einem alten Account

Ich habe eine neue e-mail Adresse und habe keinen Zugriff mehr auf meine alte (<>). Leider sind dort aber noch presets gespeichert die ich gerne auch auf meiner neuen e-mail hätte. Ich kann auf die alte Mail nicht mehr zugreifen und daher auch keinen Code per Mail empfangen. Meine neue e-mail lautet: <>

 

Email redacted

    Claire H.
    Claire H.Correct answer
    Community Manager
    Jul 31, 2026 5:41 PM UTC

    Hi @Lea-Joy, I recommend contacting our Chat Support team for real-time assistance. You can contact them by clicking the three dots here: https://adobe.ly/4pc1lmJ and typing in “Agent”. They have access to additional tools that can help troubleshoot your issue more effectively. I am sorry for the inconvenience! ^CH

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    3 replies

    Lea-JoyAuthor
    Participant
    Jul 23, 2026 2:24 PM UTC

    Hi @Sameer K,

    Thank you for your reply.

    The email address associated with my previous Adobe account is no longer active, and I no longer have access to it. Is there any way to change the email address on that account to my current one without being able to log in? I can provide any information needed to verify that I am the owner of the account.

    Thank you for your help!

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    Claire H.
    Community Manager
    Claire H.Community ManagerCorrect answer
    Community Manager
    Jul 31, 2026 5:41 PM UTC

    Hi @Lea-Joy, I recommend contacting our Chat Support team for real-time assistance. You can contact them by clicking the three dots here: https://adobe.ly/4pc1lmJ and typing in “Agent”. They have access to additional tools that can help troubleshoot your issue more effectively. I am sorry for the inconvenience! ^CH

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    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    Jul 23, 2026 1:53 PM UTC

    Hey, @Lea-Joy. Welcome to the Lightroom Community. I've reviewed your account. I'll help you get started.

     

    If you do not have access to the previous account, recovering your Lightroom data & presets will be difficult, as there isn't an account-level option for this workflow.


    Thanks!
    Sameer K
    (Type '@' and type my name to mention me when you reply)

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