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Polinavikt
Participant
October 1, 2019
Answered

Presets disappeared from Lightroom mobile

  • October 1, 2019
  • 2 replies
  • 2795 views

Does anyone know why all the earlier created presets and photos disappeared in the mobile version of Lightroom? I have been using Lightroom mobile for about a year.

This topic has been closed for replies.
Correct answer Tonesauce
FIXED - I deleted the app completely and re-downloaded/sign in and all my presets appeared.

2 replies

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dannyg18945319
Participant
November 7, 2020

I read in many places that the same thing happened to many people as to you 😞

Danny
Akash Sharma
Akash Sharma
Legend
October 2, 2019

Hi there,

 

That is not a typical experience, sorry to hear that you're no longer able to access your presets and photos on Lightroom mobile. 

 

Please verify which version of Lightroom you're using by clicking on the hamburger icon on the top left to open the menu choices, then click on About Lightroom.

 

Also, check on Lightroom Web if you're able to access your images: https://lightroom.adobe.com/

 

Thanks,

Akash

T
Tonesauce
Participant
October 3, 2019
I just got a new phone/reinstalled Lightroom mobile on my iPhone 11Pro and also noticed that my presets are gone. My pictures are synced but presets are nowhere to be found. They are visible in Lightroom CC however. I have tried logging out and back in. Any thoughts?
    T
    TonesauceCorrect answer
    Participant
    October 3, 2019
    FIXED - I deleted the app completely and re-downloaded/sign in and all my presets appeared.
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