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V
Valerita17.
Participant
January 16, 2020
Question

Presets don’t show up in Lightroom on a new phone

  • January 16, 2020
  • 2 replies
  • 459 views

I got a new phone and unfortunately none of my apps updated by themselves. So I had to upload all my apps manually and none of my presets show up!! What can I do?

 

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2 replies

greule
greule
Inspiring
January 20, 2020

The best way to preserve your apps is to create a iOS backup from your previous phone and restore your new phone from this iOS backup. With this all your photos/presets will be preserved as a free Lr Mobile user. Hope this helps - Guido / Lr Mobile QE

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
January 16, 2020

Hi there,

Sorry to hear that presets did not show up in the Lightroom app, did you sign in with the Adobe ID?

Do you have an active subscription?
Also, could you please check here and let us know if the presets are available here when you try to edit an image? https://lightroom.adobe.com/libraries

Regards,
Sahil 

V
Valerita17.Author
Participant
January 17, 2020

Hi, I cannot edit my pictures through the link either.

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