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S
Sara5CEC
Participant
September 5, 2020
Question

Presets gone after latest update.

  • September 5, 2020
  • 6 replies
  • 414 views

This new update deleted all of my presets that I paid a lot of money for. How do I get them back or are they gone forever?

This topic has been closed for replies.

6 replies

Just Shoot Me
Just Shoot Me
Legend
September 7, 2020

I have moved your post, Conversation, Again once I realized you are dealing with the Lr Cloud Base Mobile App.

 

Best of luck to you.

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
September 7, 2020

You indicate you updated from 5.4? What version did you update to 5.7.1? That is the latest of Lightroom 5 (five).

Is it possible you did an upgrade? Did you have to upgrade your Catalog file?

Post the actual version your have installed that is creating your problem?

Just a thought out of the box, Lightroom 5.4 was the first version that could sync to the cloud at the start of the transition. !!!

We need to know what version you have installed? Are you paying a monthly subscription for application?

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
S
Sara5CECAuthor
Participant
September 7, 2020
I have version 5.4.2 now and before that I had version 5.3.1
GoldingD
GoldingD
Legend
September 5, 2020

Is your problem in:

 

  • Lightroom for Mobil and Apple TV (current v5.4.3)

                                         or

  • Lightroom Classic (runs on computer, stores catalog on computer) (current v9.4)

 

if the prior, then you posted in the wrong community, see: https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/bd-p/lightroom-for-mobile-and-apple-tv?page=1&sort=latest_replies&filter=unresolved

 

 

S
Sara5CECAuthor
Participant
September 7, 2020
It’s the mobil Lightroom app for phones
GoldingD
GoldingD
Legend
September 7, 2020

Then you should probably be posting this in the correct community page:

 

https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/bd-p/lightroom-for-mobile-and-apple-tv?page=1&sort=latest_replies&filter=unresolved

 

GoldingD
GoldingD
Legend
September 5, 2020

Do you see the Presets Panel?

 

S
Sara5CECAuthor
Participant
September 5, 2020
I have the mobile Lightroom app on my phone. I can access the presets that come with the app but the user presets that I had are now gone along with my photos I had on the app.
GoldingD
GoldingD
Legend
September 5, 2020

What previous version where you coming from?

 

S
Sara5CECAuthor
Participant
September 5, 2020
I think I had version 5.4 because I also lost access to my photos on top of my presets. I’m not 100% sure which version I had before because it’s set up to update automatically. I don’t have access to the photos I used to have on the app or the presets I had on there either.
Just Shoot Me
Just Shoot Me
Legend
September 5, 2020

I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.

 

You also posted in a thread about the release notes for the FORUM update. So I changed the title of your post.

I Branched and Moved your post to the LrC forum. Is it LrC that you are using and asking about?

If not please state the name of the Adobe program you are using so your post can be moved to that program forum.


I hope this helps. Best of luck to you.

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