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Taylor5ED5
Participant
September 4, 2020
Question

Presets lost

  • September 4, 2020
  • 1 reply
  • 218 views

I've been using the LR mobile app and only the mobile app for months. I had months of work and user presets created in the app. I went to open the app and it had said that my trial had expired and that I needed to restore my purchases but when I clicked "restore purchases" it said that I had none. I re-bought the trial and all of my previous work is still gone. How can I fix this? 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator}

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1 reply

JohanElzenga
Community Expert
JohanElzengaCommunity Expert
Community Expert
September 5, 2020

See: https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-tod...

There is a 5.4.1 update that fixes it, but the update itself does not restore the images and settings. It only solves the problem for people who had not updated yet. To restore the photos you need to have a way to restore your phone from a backup, like an iPhone from an iCloud backup. https://support.apple.com/en-us/HT204184

-- Johan W. Elzenga
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