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M
Melluvshair
Participant
October 30, 2019
Question

Presets missing in Lightroom

  • October 30, 2019
  • 1 reply
  • 274 views

I bought the presets in Lightroom and got a new phone but now they're missing. Any help would be appreciated in how to retrieve them 

This topic has been closed for replies.

1 reply

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
October 30, 2019

Hi There,

Sorry to hear about the missing presets, could you please let us know what device and what LR version you're using?

Are you able to see the presets here? https://lightroom.adobe.com/libraries

 

Do you have a subscription or are you using a trial?

 

Regards,
Sahil

M
MelluvshairAuthor
Participant
October 30, 2019

I bought this last year and had trouble even beginning to actually use it now I can’t use it since I got a new iPhone 11. I don’t know what version is on because I’m settings on Lightroom is doesn’t state what version you’re using under settings...here’s what I purchased  

 

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