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plaiditude
Inspiring
July 8, 2024
Question

presets won't load on lightroom web

  • July 8, 2024
  • 5 replies
  • 1525 views

I'm having a lot of crashing with Lightroom desktop (I'm on MacOS Sequoia beta 2 known issue I think), so I thought I'd so some editing using Lightroom Web. I can't get my presets to load. I can see the Recommended, but the Premium and Yours sections never load. I've seen this for a long time trying Lightroom Web on my ipad, I thought that was just an issue/limitation with iOS. Is this also a problem with Sequoia, or is something else going on? I've tried in Safari and Chrome.

    5 replies

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    Leggomy.meggos
    Participant
    October 30, 2025

    I just encountered this same exact thing.

    I've tried absolutely everything to try and get the "circle of death" to stop happening. Lightroom works perfectly fine on my mobile device, but will immediately start spinning when I click presets on my computer.

     

    This ONLY started happening when I tried uploading presets from my computer. Thankfully was able to upload them via phone so it wasn't a waste of time.. 

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    BrianBoyce
    Participant
    June 13, 2025

    I did eventually get it to work but I cant remember what it was that made it work. I think it was clearing my cache in the browser. You could try loggin in in an InPrivate window that will at least let you know if it is a cache issue because if it works there then all you should need to do is clear your browser cache.

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    plaiditudeAuthor
    Inspiring
    June 13, 2025

    Unfortunately that does not fix the issue. This problem happens on different computers and also when using any web browser on my ipad. I'm sure there is something in my lightroom database online that is causing problems with the web version. Fortunately all the other surfaces (Lightroom Desktop, iPad, iphone) are working fine but only the iphone version even has any quick action features. I'd like to try them out, but I really don't edit much on my iphone, I wish they added them at least to the LR ipad version.

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    ThatoneToad
    Participant
    August 26, 2025

    I am currently experiencing the same issue. Spent time with tech support, even let them access my computer remotely to try and see what was wrong. In the end, they told me it was my internet connection and not their issue. I tried other networks, it still didn't fix. 

    The tech support said they had no reported issues of this... so yeah. I have no hope anymore. 

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    plaiditudeAuthor
    Inspiring
    April 2, 2025

    Just mentioning here that as of yet this still hasn't been fixed. I can only use the Recommended preset section. I still cannot access my presets or premium presets through the lightroom web interface on any device/os, the preset list section will just show the swirling loading circle forever. This also means the Quick Action features do not work as they are trying to use the presets in the background, for example I click Pop or Warm under the Subject section and nothing happens. No problems using the Lightroom apps either on macos or ios/ipados.

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      reza_8984
      Participant
      June 13, 2025

      I'm having the same issue. Still no luck?

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      plaiditudeAuthor
      Inspiring
      June 13, 2025

      Unfortunately no. I keep trying every time there is a web version update, but my presets will never load and so I can't take advantage of some of the new features like most of the quick actions. For example, a photo with a couple of people, in the quick actions panel I can tap to select one or all people and the selection is made, but none of the actions like "enhance portrait" become clickable.

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      September 9, 2024

      A quick check: do you have the Hide Partially Compatible Presets option checked on LrWeb?

       

      Rikk Flohr: Adobe Photography Org
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      plaiditudeAuthor
      Inspiring
      September 10, 2024

      No difference if the hide option is checked or unchecked. The Adobe premium tab of presets also doesn't load, only the Recommended tab loads 

        selondon
        Community Expert
        selondonCommunity Expert
        Community Expert
        July 8, 2024

        Does it also happen in Lightroom Mobile on the iPad and on whatever Phone you have? (assuming you have Lightroom Mobile installed on that?)

         

        If so, could it be account related?

         

        Is it happening on all files types and different cameras?

         

         

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        plaiditudeAuthor
        Inspiring
        July 8, 2024

        Only happens in lightroom Web. desktop on Mac and mobile on iPad and iphone load my presets fine.

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          thinkinggrey
          Participant
          September 9, 2024

          Did you ever solve this? I've been going through this since more than year! It all started when I imported some custom profiles on my lightroom mobile app on the phone. After that, the lightroom web never worked. Contacted adobe support multiples times but no help at all. I've switched browsers, used different computers but I can't load the presets or profiles on lightroom web. And lightroom doesn't give you the facitily to delete profiles so I can't even try that. Please let me know if you were ever able to solve this. 

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