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Participant
June 15, 2020
Question

Problem exporting photos

  • June 15, 2020
  • 2 replies
  • 275 views

Hi, can anyone help me out with a problem that's only just arisen with Lightroom on iPad? When I try to export a photo back to camera roll or anywhere else I get a box popping up saying it's downloading smart preview and it may take a moment but it just keeps on a loop trying to download smart preview, so I can't get any photos back out of Lightroom. It used to work fine. I looked for an update to the app but it seems to be up to date. Thanks a lot. Ian

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2 replies

selondon
Community Expert
Community Expert
June 16, 2020

It sounds like it trying to access the Cloud, is your internet connection working okay?

Ian ConnAuthor
Participant
June 16, 2020

Hi, thanks for helping me out, and I think you're right. I just read your email and went to Lightroom to check it out - it worked fine, just as it did before.

fingers crossed it doesn't happen again, but if it does I know what to look for now. Really appreciate it.