Problem in RAW (Premium not updating)

4 replies
938 views
Translate

Silly question,

only not long started using this, using premium and since I try to use a raw image it asked me to update to premium. ( which I have) any suggestions?

(Thread title edited by Moderator)

This topic is closed to new replies. Start a new post to keep the conversation going.

C

Charlie.D

Adobe Employee

Hello

Just to cover all the bases, can you please go into your iTunes subscription history and confirm on Apple's side that a valid subscription for Lightroom exists?

I see you have tried Restore Purchase, and it didn't work. If an error message is shown, can you share what the error says?

Assuming you do have a valid Lightroom subscription, please try Restore Purchase one more time, but try these specific steps:

Sign-out from iTunes&App Store via the iOS settings. Just navigate to iTunes&App Store and long-press your apple id which brings up the option to sign-out.

Afterwards start Lr Mobile again, try Restore Purchase again, and once prompted add your apple-id and password.

If this doesn't help, please write back!

Translate