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M
michaelr12437820
Participant
June 13, 2019
Question

Problem with Lightroom for Mobile

  • June 13, 2019
  • 3 replies
  • 796 views

After using Lightroom for mobile for nearly 1 year, a large problem has suddenly occurred.

When I take a photo with the app, it no longer shows up in my library, or appears to save it at all.

You hear the sound of the photo being taken, it gives me the little preview in the corner, but when I go to my library to edit it......nothing!

Any suggestions?

Thanks,

Mike

This topic has been closed for replies.

3 replies

M
michaelr12437820Author
Participant
June 18, 2019

Hi all,

Thank you for your answers. I do not know what happened on the day, but closing the program and restarting it seemed to do the trick. The photos I had taken were saved and there after, so nothing was lost.

Thank you all for your time and efforts to assist, I do appreciate it a lot!

Kind regards,

Mike

    F
    flaberguest
    Participant
    June 18, 2019

    Hello Michael. Why don't you just delete the app, restart your phone and install it again? It solves many problems.

    I
    Ignacio B.
    Participating Frequently
    June 19, 2019

    Please be aware of that this might be a bad solution for some users.

    In case you don't sync to the cloud, due to the non sync version, trial or subscription expired it will most likely lead to data loss. All presets and images that have not been synced will be lost.

    We keep on getting users in the forum and support that have lost data this way.
    Although it might solve some issues temporarily it does not help when it comes to troubleshooting and in the end
    fixing any underlying bugs.

    Thanks.
    Ignacio

    Michael J. Hoffman
    Community Expert
    Michael J. HoffmanCommunity Expert
    Community Expert
    June 13, 2019

    Are you looking in the album "Lr Camera Photos"? This is where photos taken with the camera are automatically collected. If you're within another album, looking for the photos you take, they won't show up there.

    Mike

    M
    michaelr12437820Author
    Participant
    June 13, 2019

    Hi Michael,

    Yes, I'm in 'Lr Camera Photos'.....but nothing, just not appearing.

    Thanks anyway!

    Michael J. Hoffman
    Community Expert
    Michael J. HoffmanCommunity Expert
    Community Expert
    June 13, 2019

    Hi Michael,

    To help troubleshoot this, can you provide the following?

    - Hardware device make and model

    - OS type and version

    - Lightroom version

    Example: iPhone X, running iOS 12.3.1 and Lightroom 4.3.1

    Example: LG G8 ThinQ, running Android 9 and Lightroom 4.3

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