Problem with logging into Lightroom on smartphone.

Question

Hello.I downloaded Lightroom on my smartphone, I wanted to log in with my Adobe account, I had to confirm my identity in the Authenticator app, because it is a corporate account and then the Lightroom link told me that I had to open the Microsoft Edge browser, that it couldn't be done otherwise, I downloaded Microsoft Edge and after I opened the link, an error message popped up saying that something was wrong.I don't know why, but it keeps forcing me to log in through Microsoft Edge and then it reports an error. Please help me.  Error message id - d240056f-5200-4195-bd3a-2b1e9e2d9017

lukas_8920 · Accepted Answer

Hello.Yes, I tried Adobe Photoshop and had the same problem. Whenever I want to log into my Adobe account from my phone in the Lightroom or Photoshop app, I fill in my details, confirm my identity in the Authenticator app, and a window pops up saying that the only way is to open the link in Microsoft Edge (I'm attaching a screenshot), and then an error message pops up saying "something is wrong" (screen in the first comment). I tried logging in from my personal computer, not my work computer. I confirmed my identity in the Authenticator app, and the program started and worked normally. I didn't have to open any link via Microsoft Edge.I don't understand where the error is and why it doesn't work from my mobile phone.I would be very grateful for your help.

Srishti_Bali · Answer

Hi @lukas_8920,

Thanks for reaching out. This is a generic message that usually appears due to a service or network-related issue. Could you please confirm whether you’re able to sign in and use other Adobe apps, such as Adobe Express or Photoshop? Let us know if sign-in works there.

Also, please try connecting to a different network (for example, a mobile hotspot or another Wi-Fi connection) and check if the issue persists. Do let us know how it goes so we can assist you further.

Regards,

Srishti

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